Q1: Where are your products manufactured?

A1: All our aromatic products are handcrafted in our workshop near Sapporo, Hokkaido, Japan, in a safe and clean environment.

Q2: Are the ingredients natural?
A2: Our candles are made with 100% natural soy wax. For the fragrance, we use carefully selected essential oils and natural aroma materials, blended in an optimal way for each product. Some scent variants are composed of multiple essential oils, creating a rich, balanced, and nuanced fragrance experience.

Q3: Do your products contain toxic substances?

A3: No, our products are free from toxic or harmful substances.

Q4: Do you ship internationally?

A4: Yes, international shipping is available. Please check the shipping selector at the top of the page or in the menu for available regions.

Q5: Can I return or exchange products?

A5: Returns or exchanges are only accepted if there is a quality issue. We do not accept returns for opened or used products without defects.
Once we receive and inspect your returned item, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method. Processing may take some time. See our [Refund Policy] for details.

Q6: How long do candles burn?

A6: A 200g candle burns for approximately 50 hours. Actual burn time may vary.

Q7: Can essential oils be applied directly to the skin?

A7: No, please do not apply directly to the skin. Enjoy using aromatherapy diffusers or reed diffusers.

Q8: How long does the fragrance last after opening?

A8: If stored properly, unopened products last 1–2 years. After opening, 6–12 months is recommended.

Q9: Safety tips when burning candles?

A9: Never leave candles unattended, keep away from flammable items, and use in a well-ventilated space. Limit burn time to 3–4 hours per session.

Q10: How should I store the products?

A10: Keep away from direct sunlight and high humidity. Store in a cool place. After opening, keep the lid or packaging closed to preserve fragrance.